WHAT IS PREORDER VS RETAIL?
Preorder is any fabric that has not been made yet and is awaiting arrival from the manufacturing company. By placing a preorder you are agreeing to purchase an item that's not immediately available and ready to ship. You understand there is a waiting period of 8-10 weeks (may be longer during the Holidays) that starts when the round closes and you have agreed to this wait by completing your purchase. Retail is fabric that is immediately available and ready to ship 2-3 business days (does not include holidays).
Fabric is cut continuous by base unless otherwise noted from us. Upon closing of preorder, please allow up to 14-16 weeks for preorder items to ship (may be longer during the Holidays in the US and China). Preorder can be combined with retail but retail will not be shipped separately and will be shipped together with the preorder at the TAT for preorders and not retail TAT.
Ready to ship 2-3 business days. Retail will be cut in 1yd, 2yd, and possible 3yd cuts.
DO YOU OFFER LAYAWAY?
Yes! Layaway is offered with Shopify Pay Installments and with Sezzle. Please note, Sezzle is offered only at a minimum of $150.00
Cotton Lycra: Digital print, 230-240gsm 95% cotton/5% lycra, 58”-62” wide. Anything over 58” is a bonus.
Cotton Woven: Cotton woven, 150-165gsm, 58-62" wide, anything over 58” is a bonus.
Selvages along the edges are common, please account for shrinkage.
We inspect our fabric to the best of our abilities and we strive to give you the best quality of fabric.
Due to the nature of digital printing, any minor flaw less then an inch that will not impact the fabric appearance in its entirety will not be discounted/refunded.
Due to the nature of digital printing, it is common any bulk print,for any bulk print, re-run/re-printed fabric, different bases are subject to industry’s standard of 10-15% variation in colors, sizes, width, and weight. Slight colors, sizes, width, and weight variation is to be expected.
Digital Knit and Woven fabric preorder: $25/yard, Retail: $30/yard
CAN I ADD ITEMS LATER TO PREORDER/RETAIL?
There’s no refund, no cancellation once the order is placed, and checked out. If you file a claim with Paypal without coming to us first to address any issue you may have, you will be removed from the group.
You have 7 days to inspect your fabric once the package received to address any issues you may have.
Please allow 24-48hours to respond to any issue you may have for us to reach a solution. We are closed Saturday and Sunday.
Due to the nature of custom digital printing, there is no refund nor return policy unless the fabric is misprinted by the printer. Please inspect your item once received, you have up to 7 working days to message me regarding flaws or shortage. Exchanges will only be accepted if fabric received is uncut, unwashed, and free from any odor. Any minor flaws under 1” inch that will not distract the fabric appearance will not be discounted. There is NO discount for shrinkage.
All transactions will automatically include Route shipping insurance. It is optional and you do have the option to remove it when you checkout if you opt not to have insurance.
All packages/purchases shipped PFRE-LFRB come with $50 insurance. First-class packages do not come with insurance. We are not liable for any lost, stolen, or damaged packages once they leave our hands (once mail carrier scanned for acceptance).
We highly recommend insuring your orders for any loss, damage, or missing packages.
DO YOU SHIP INTERNATIONALLY?
Unfortunately due to COVID restrictions, we are currently only shipping to Canada and the US. We're hoping to expand to other countries soon!